Claims Manager (TPA)
The process to submit a claim is quick and easy. In addition, the reports NBAS provides include a detailed explanation of each error, which is something our current system cannot do. Due to this feature, the customer experience has improved as we have not received any phone calls or appeals on any errors found. After using several other vendors, NBAS has exceeded our expectations. I would not consider trying another vendor after such a positive process with them.
Director of Operations (Insurer)
Our Company has been working with National Bill Audit Services, LLC for over 7 years now and they have contributed in keeping our claims costs down and supporting the billing discrepancies they identify. Their staff are knowledgeable and handle our referrals quickly and timely.
Manager of Claim Operations (Health Plan)
I want to thank NBAS for the excellent service it provides to our members and to our company. In these difficult times, we face new healthcare laws and rising medical care costs. It is nice to know that NBAS helps our company by providing excellent service to our members while saving our company money. The experience in dealing with NBAS’s staff is exceptional. NBAS’s knowledge and thoroughness in its reviews have helped us and our members. Once a case is turned over to NBAS for review, NBAS can be counted on to follow the case from the very beginning to the very end. NBAS’s quick responses and friendly professionalism are greatly appreciated.
VP Claims (Reinsurance Carrier)
We have worked extensively with NBAS over the last 2 years and have had great success in containing costs for our customers. NBAS provides a comprehensive review process with great documentation to support their findings. The staff is extremely knowledgeable and professional. Several TPAs we work with have seen the value and excellent service NBAS provides, and we will continue to promote use of NBAS for their billing error review and other product offerings. Thanks for the great service you provide!
Chief General Counsel (Cost Containment Company)
I have to say your service is wonderful. It is very refreshing to work with a company so diligent as yours. Thank you so much!
Quality Control Specialist (TPA)
Our company has been working with NBAS for a little more than a year now. We mostly utilize the Billing Error Review Services. They have provided friendly service in a timely manner. They have been willing to help with provider concerns. We are satisfied with the savings we are seeing from the reviews and hope more of our clients will agree to use these services.